Health Insurance
Therapists consulting at the Joy Walter Clinic are recognised by all major health insurers Patients should always confirm the terms of their policy with their insurer before coming to their first appointment as the timing and method of referral must comply with the insurer's policies.
Patients are asked to settle any insurance excess within 7 days of notice being sent. Insured patients are asked to bring insurance policy numbers and authorisation numbers to the clinic at their first visit or within 7 days.
Where the patients are insured by a recognised insurer AND patients have provided the appropriate policy details to the clinic, the Joy Walter Clinic will seek payment directly from the insurer for 2 months following treatment. If payment has not been received by this time, patients will be asked to settle account within 7 days and pursue their claim with their insurers.

The Joy Walter Clinic cannot be held responsible for the non-payment of claims and patients should note that they are ultimately responsible for payment of their accounts.

Cancellation Charges
The minimum cancellation period for appointments is 24 hours. If you cancel less than 24 hours before your appointment you may be charged in accordance with our cancellation policy. If you are claiming from private medical insurance, they may not pay for this.

The Small Print
Debts which remain outstanding 3 months after the appointment date will be passed to a debt collector and any costs incurred must be met by the patients. (Typically a 40% surcharge on outstanding debt)

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